FREQUENTLY ASKED QUESTION

1. What is NastySoup? NastySoup is a Philadelphia‑born lifestyle brand built on authenticity, storytelling, and real conversation. Every piece of apparel carries a message — something you feel, something you’ve lived, or something you’re growing through.

 

Absolutely. We send a final design proof for your review, and written approval is required before printing begins. Once approved, production starts immediately.

 What if I need to make changes after I approve the design?

Changes after approval — including artwork edits, text adjustments, layout changes, or quantity updates — may result in a change‑order fee. This fee covers additional labor and any adjustments needed to the production schedule.

. When is the final payment due?

The remaining 50% balance is due upon completion of the order and must be paid before delivery or shipment. How long does production take?

Production timelines vary based on:

  • Quantity

  • Design complexity

  • Seasonal volume

You’ll receive an estimated timeline when your order is confirmed.

If a bulk order is canceled, 25% of the full order total is non‑refundable. This covers design labor, material allocation, and production scheduling already completed.

Yes. All bulk orders require a 50% deposit at the time the order is confirmed. This deposit secures design work, materials, and production time.

 Yes -all orders over $100 qualify for free standard shipping. Please note that bulk orders of 10 or more items are not eligible for free shipping. Shipping for bulk orders and orders under $100.00 are calculated at checkout.

Some items restock, others are limited drops. Follow us on social or join our email list for updates.

If your order hasn’t shipped yet, we can update or cancel it. Email us as soon as possible.

1. What is NastySoup? NastySoup is a Philadelphia‑born lifestyle brand built on authenticity, storytelling, and real conversation. Every piece of apparel carries a message — something you feel, something you’ve lived, or something you’re growing through

Contact Us
img